Unpacking the Ropack process

At Ropack, our flexibility is a key strength. We continually invest in expanding our capacity to meet both current and future client needs. As long as a project fits within our capabilities, capacity is rarely an issue. When challenges do arise, our entrepreneurial approach allows us to collaborate closely with our partners to overcome them, ensuring we help bring valuable products to market successfully.

Timelines vary depending on a project’s complexity. Simple line extensions can be launched in as few as four weeks, while more complicated projects may take up to one year. We will work with you to establish a realistic timeline that aligns with your needs. Remember—with effective communication, we are often able to accelerate certain aspects of a project.

At Ropack, our value proposition is built on Reliability, Flexibility, and Quality. As we approach our 50th year of operation, it’s the value we provide—not just the cost—that has driven our success. We invest time and effort up front to ensure thorough and accurate pricing. Our detailed quotes reflect the true cost of the project, avoiding hidden fees or unexpected cost increases later on. Every element is carefully documented, and any assumptions made due to missing information are clearly outlined in our proposals. If our quote appears higher than others, it may be because other quotes are missing essential components. We prioritize transparency and integrity, ensuring that we don’t offer a low price just to win a project and then increase it later.

At Ropack, we build strong, collaborative partnerships with our clients, from start-ups to global enterprises. Our commitment to Reliability, Flexibility, and Quality ensures that every project is handled with the utmost care and transparency. Through our well-defined project and account management processes, continuous improvement initiatives, and a service level exceeding 95%, we demonstrate our dedication to being a true partner. We don’t just deliver services; we integrate with your team, becoming an extension of your operations. This partnership approach is central to our success, as our clients’ trust and satisfaction are our most valuable assets.

At Ropack, project governance is established upfront and can be adapted as required in partnership with our customers. Certain partners want a complete turnkey solution with limited implication on their part. In these cases, Ropack offers a dedicated project manager, and sometimes, additional resources can be deployed to our partner’s facility. On the opposite end of the spectrum, some partners have entire teams dedicated to a project, in which case Ropack can align the necessary resources on our side to ensure subject matter experts are interacting as required. Our experienced project managers follow the project from start to finish, identifying opportunities to facilitate communication and streamline timelines. Clear and transparent communication is maintained throughout the project via weekly, biweekly, or monthly meetings, depending on the project’s requirements.

At Ropack, a project is never complete. It simply enters another phase of its life cycle. Upon successful launch of a product or service, we move to what we call the “Ropack Hypercare period.” During this period, the project manager and key project team members remain closely involved to ensure all commercial activities run smoothly post-launch as the project is transferred to our account management cycle. Post-Hypercare, your project will be in the capable hands of an account manager, who will continue to ensure transparent communication.

Ropack is a contract manufacturing and packaging organization for solid oral dose:

• Pharmaceuticals
• Nutraceuticals
• Food and natural health products
• Cosmetic products

We serve Canadian, US, and international markets.

At Ropack, we are deeply committed to maintaining the highest standards of quality across all our operations:

• We comply with GMP regulations as outlined by Health Canada, the EU, and the US Food and Drug Administration (FDA). These regulations ensure that our manufacturing processes meet the requirements for identity, strength, quality, and product purity.
• We hold Drug Establishment and Natural Health Product Site licences from Health Canada, which allows us to package, manufacture, and label both pharmaceuticals and natural food products according to strict regulatory guidelines.
• Our facilities are registered with the US FDA for food, pharmaceuticals, and cosmetics, enabling us to manufacture and distribute products that meet the rigorous standards required in the US market.
• We hold recognized UL and NSF (GFSI) certifications for food and dietary supplements, including a gluten-free facility.

Yes! Our brand-new lab allows us to provide reliable chemical and microbiological testing in compliance with cGMP standards.

With in-house lab services, Ropack can help you shorten your production cycles and get your product to market more quickly.