A culture of continuous improvement.
At Ropack, “good” is never good enough. So we are steadfast in getting – and truly hearing – feedback from our customers in the pharmaceutical, natural health and food supplement industries. Within our culture of continuous improvement, we view that feedback not only as a measure of where we are, but as guidance for where we plan to be.
85.4%: Satisfied or extremely satisfied
93.1%: Timeliness of information
93.1%: Comprehensiveness of information provided
89.3%: Timeliness of finished orders
“Reliability”: The competency most frequently used by customers to describe Ropack
A 27% increase in four years
“Flexibility”: The second-ranked competency of Ropack